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  • Frequently Asked Questions

FAQS

Have any questions?

  • Can you assemble my bed frame?

    Unfortunately, this is not a service we provide.

    We will, however, deliver your new bed, mattress, or headboard to a room of your choice and take away the packaging for free.

    An upholstered divan bed like the Cologne will take around an hour for 1 person reading the instructions - maybe longer if you include a tea break!

  • Do bed bases come with a headboard?

    If there is no headboard in the picture, it doesn’t come included.

    Your divan base does, however, come with the bolts you need to attach a headboard, should you wish to add one.

    All our headboards are made to fit the same size divan base and come with free delivery to mainland UK.

  • Which type of mattress is right for me?

    The short answer is this: there is no short answer. It all comes down to your personal preference and budget. There’s no such thing as a one-size-fits-all mattress. 

    We have 7 types of mattresses that we believe covers all bases (pun intended). There’s 3 in each category - Essential, Premium, and Superior.

    Every mattress we sell is handmade and handpicked to be the best mattress we could find at that price point. And every mattress arrives ready to sleep on - no boxes here!

    You can read our detailed answer to this question and many more common mattress questions on our how to choose a mattress page.

  • Why is my new mattress dipping?

    If body impressions are forming on the surface of your mattress, great news! Your new mattress is doing its job.

    While we do recommend that you turn your mattress regularly to prolong its life, mattresses with generous layers of comfort fillings (like ours) are expected to mould to the shape of your body. This is called 'natural settlement' and is not a cause for concern.

    This happens commonly where your body applies the most pressure. With two people you’ll see this on either side. Unless of course, you sleep in the middle!

    By contrast, an old and sagging mattress will feel as though you're falling through it. This is a sign that your mattress is failing and should be replaced. 

    You can read our detailed answer to this question and many more common mattress questions on our how to choose a mattress page.

Still Unsure?

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